All orders are shipped from the US and most orders have duties and taxes included. Orders are shipped via on-the-ground and express couriers, UPS/USPS, DHL Express or Fedex (USA) which generally deliver within 4-7 business days after your order has been dispatched from our warehouse. Please note that there might be delays during peak sale periods such as Black Friday. Kindly note, our warehouse does not ship on weekends and to exclude these dates from processing times.

After your order has been dispatched, you will receive an email containing your tracking information. This can be used to track your parcel - please check your spam e-mail. 

Duties and taxes are included in your final payment at checkout for the following countries:

• Australia
• New Zealand
• UK
• Canada
• Europe
• UAE
• Saudi Arabia
• Qatar
• Singapore
• Mexico
• Japan
• Israel

For Countries not listed above, customers are responsible for any duties, taxes, or customs fees incurred on orders. These charges may be paid at checkout, or may be due upon delivery depending on your location. Please check with your local customs office for more information before purchasing.

Shipping Rates

United States of America	Complimentary shipping on orders over $250 USD. Standard shipping $10 USD or Fedex 2-day service $15 USD.
Canada	Complimentary on orders over $350 CAD, $20 CAD flat rate thereunder.
Australia	Complimentary on orders over $280 AUD, $25 AUD flat rate thereunder.
New Zealand	Complimentary on orders over $400 NZD, $25 NZD flat rate thereunder.
Europe	Complimentary on orders over €300 EUR for most of EU, €15 EUR flat rate thereunder.
United Kingdom	Complimentary on orders over £200 GBP, £13 GBP flat rate thereunder.
United Arab Emirates	Complimentary on orders over AED 1230, AED 70 flat rate thereunder.
Rest of the world	Complimentary on orders over $250 USD for most other countries (not listed above), $15 USD flat rate thereunder. (For accuracy, please refer the exact rate on the shopping cart)

Things to note

• We generally deliver all orders within 4-7 working days. There may be the occasional delay due to Customs Clearance processes which are out of our control.
  
  
• We highly recommend adding Route Package Protection so you have additional coverage once your order leaves our hands. By declining package protection, Asta Resort is not responsible for any packages that are lost, damaged or stolen. We will not replace or refund items after being marked as delivered.
  
  
• Please ensure to order to a designated unit number/door code and avoid ordering to public environments such as hotels.
  
  
• Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.
  
  
• Our warehouse is closed over public holiday periods. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
  
  
• Please note that our warehouse can take up to 1-2 business days for packing and handling before your order is dispatched.
  
  
• Please note that not all packages require a signature upon delivery. We recommend ensuring that you or someone else is available at your shipping address to claim your package to prevent any issues with delivery.

Route Coverage

• We strongly encourage you to opt in for our Route Package Insurance as we are not responsible for lost and stolen packages.
• Please note, if you opted for Route coverage, this fee is non-refundable if you return your items.
• For more information on Route, please go through the below information.
  
  

What is Route Coverage?

Route coverage is an optional insurance service that provides protection for your package during transit. It ensures that you are covered in case your package is lost, damaged, or stolen. You will be given an option to opt for Route prior to checkout, please ensure to tick the box as shown below. 

How does Route coverage benefit me?

1. Protection Against Loss: If your package gets lost/damaged or stolen during shipping, Route coverage helps you get a replacement or refund. Claims will be reviewed for approval within 1-2 business days from filing.
2. Peace of Mind: With Route coverage, you can shop confidently knowing that you are protected against unexpected issues with your shipment.

How do I know if my order is covered by Route?

You can check if your order is covered by Route by reviewing your order confirmation email or checking your order details on our website. Route coverage is an optional add-on, so if you opted for it during checkout, your package is covered.(Please refer to the below screenshot).

What should I do if I need to file a claim with Route?

To file a claim, visit Route’s website and follow their instructions for submitting a claim. You will need your order number and details about the issue with your package.

You can also file a claim via  Route’s app. Haven’t downloaded the app yet? Download here

For more information, please visit Route’s terms and conditions website 

When Should I file a claim?

Marked As Delivered (Stolen):

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost):

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged:

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Is Route coverage refundable if I return my items?

No, the Route coverage fee is non-refundable even if you return the items. Route coverage is a separate service provided for transit protection, and it remains in effect regardless of the return status of your items.