All returns must be initiated within 14 days of delivery. During specific holiday periods, extended returns may be available, as indicated by a message on the website. All sale items are final and not eligible for return.

We do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item for store credit as quickly as possible and use it to re-purchase the new item.

You can initiate your return by clicking the appropriate link below:

• USA Customers, click here
• International Customers, click here
  (Please include the # key before your order ID, e.g., #12345 - for international orders)

All sale items are final. No refunds, exchanges, or store credits will be issued.

Marked As Delivered (Stolen):

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost):

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged:

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.All of Route’s policies are listed here.

Contact us at concierge@astaresort.com. We are happy to repair or replace the item if deemed faulty. Refunds are issued only if we cannot repair or replace the item.

If you need help with initiating a return, have eligibility questions, or need specific assistance, please contact us at concierge@astaresort.com.