Return Window

All returns must be initiated within 14 days of delivery. During specific holiday periods, extended returns/exchanges may be available, as indicated by a message on the website. All sale items are final and not eligible for return/exchanges. 

Extended Holiday Returns

Enjoy extended online returns during the holiday season with orders purchased from 3rd December 2024 eligible for return up until Friday 3rd of January 2025.

 

Returns Information

For USA Customers:

• Domestic orders are eligible for a refund to store credit.
• A $6.50 label fee will be deducted from your refund  to store credit
  
  

For International Customers:  

• International orders are eligible for refund to store credit.  
• However, Return Label Fee will be calculated and deducted depending on the shipping location. 
  
  

Exchanges:

US Customers:

We allow US customers to exchange item for a different size here. . Once the original item is in transit back to us, we will process and ship the exchanged item to you free of charge. 

International Customers:

We currently do not offer exchanges for international customers, if you wish to exchange an item, we recommend returning the unwanted item as soon as possible for store credit and using this to re-purchase the new item. 

 

Start your return

Initiate your return through this link here. 

Important Information

Discounted & Sale Products: 

• All sale items are final. No refunds, exchanges, or store credits will be issued.

Return Conditions:  

• Items must be in their original condition, with tags attached, and packaging intact.  
• Swimwear must have hygiene stickers in place.  
• Items that are worn, altered, washed, or damaged will not be accepted.
  
  

Refunds and Shipping Costs:

• Initial shipping charges and return postage costs are non-refundable, except for faulty items.  
• Store credit will be processed within 5-7 business days after the returned item is inspected at our warehouse.
  
  

Discounted & Sale Products: 

• All sale items are final. No refunds, exchanges, or store credits will be issued.
  
  

Route Coverage

• We strongly encourage you to opt in for our Route Package Insurance as we are not responsible for lost and stolen packages.
• Please note, if you opted for Route coverage, this fee is non-refundable if you return your items.
• For more information on Route, please go through the below information.
  
  

What is Route Coverage?

Route coverage is an optional insurance service that provides protection for your package during transit. It ensures that you are covered in case your package is lost, damaged, or stolen. You will be given an option to opt for Route prior to checkout, please ensure to tick the box as shown below. 

How does Route coverage benefit me?

1. Protection Against Loss: If your package gets lost/damaged or stolen during shipping, Route coverage helps you get a replacement or refund. Claims will be reviewed for approval within 1-2 business days from filing.
2. Peace of Mind: With Route coverage, you can shop confidently knowing that you are protected against unexpected issues with your shipment.

 

How do I know if my order is covered by Route?

You can check if your order is covered by Route by reviewing your order confirmation email or checking your order details on our website. Route coverage is an optional add-on, so if you opted for it during checkout, your package is covered.(Please refer to the below screenshot).

 

What should I do if I need to file a claim with Route?

To file a claim, visit Route’s website and follow their instructions for submitting a claim. You will need your order number and details about the issue with your package.

You can also file a claim via  Route’s app. Haven’t downloaded the app yet? Download here

For more information, please visit Route’s terms and conditions website 

When Should I file a claim?

Marked As Delivered (Stolen):

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost):

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged:

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

 

Is Route coverage refundable if I return my items?

No, the Route coverage fee is non-refundable even if you return the items. Route coverage is a separate service provided for transit protection, and it remains in effect regardless of the return status of your items.

 

Faulty Items

If you believe your item is faulty, please contact us at concierge@astaresort.com and we are happy to repair or replace the item for you if it is deemed a product fault. Refunds are only issued in the event that we are unable to repair or replace the item for you. 

Need Help?

If you have difficulties with initiating your return, have eligibility questions, or need assistance with a specific return inquiry, contact us at concierge@astaresort.com