Returns

Thank you for shopping at ASTA RESORT.

We offer returns on full-priced items for store credit within 14 days of delivery, provided the items meet our return conditions as outlined in our terms of purchase. Please review our return policy below to ensure a smooth and easy return process. All sale items are final.

Return Window

All returns must be initiated within 14 days of delivery. During specific holiday periods, extended returns/exchanges may be available, as indicated by a message on the website. All sale items are final and not eligible for return/exchanges. 

Extended Holiday Returns

Enjoy extended online returns during the holiday season with orders purchased from 3rd December 2024 eligible for return up until Friday 3rd of January 2025.

 

Returns Information

For USA Customers:

  • Domestic orders are eligible for a refund to store credit.
  • A $6.50 label fee will be deducted from your refund  to store credit

For International Customers:  

  • International orders are eligible for refund to store credit.  
  • However, Return Label Fee will be calculated and deducted depending on the shipping location. 

Exchanges:

US Customers:

We allow US customers to exchange item for a different size here. . Once the original item is in transit back to us, we will process and ship the exchanged item to you free of charge. 

International Customers:

We currently do not offer exchanges for international customers, if you wish to exchange an item, we recommend returning the unwanted item as soon as possible for store credit and using this to re-purchase the new item. 

 

Start your return

Initiate your return through this link here. 

Important Information

Discounted & Sale Products: 

  • All sale items are final. No refunds, exchanges, or store credits will be issued.


Return Conditions:  

  • Items must be in their original condition, with tags attached, and packaging intact.  
  • Swimwear must have hygiene stickers in place.  
  • Items that are worn, altered, washed, or damaged will not be accepted.

Refunds and Shipping Costs:

  • Initial shipping charges and return postage costs are non-refundable, except for faulty items.  
  • Store credit will be processed within 5-7 business days after the returned item is inspected at our warehouse.

Discounted & Sale Products: 

  • All sale items are final. No refunds, exchanges, or store credits will be issued.

Faulty Items

If you believe your item is faulty, please contact us at concierge@astaresort.com and we are happy to repair or replace the item for you if it is deemed a product fault. Refunds are only issued in the event that we are unable to repair or replace the item for you. 

Need Help?

If you have difficulties with initiating your return, have eligibility questions, or need assistance with a specific return inquiry, contact us at concierge@astaresort.com