Items must be in original condition, unworn, unaltered, unwashed and with their tags attached. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor.

For USA Customers:

For full price items, we offer a refund to your original payment method or store credit within 14 days. 

A $6.50 return label fee will be deducted from your refund or store credit. Refunds are also subject to a $10 restocking fee.

For International Customers:  

For full price items, we offer store credit within 14 days. 

A return label fee will be calculated and deducted depending on the shipping location.

For Australia and New Zealand returns: please email your return request and order number to  concierge@astaresort.com

Start Your Return:

Initiate your return here.  

Exchanges

We allow US customers to exchange item for a different size here. Once the original item is in transit back to us, we will process and ship the exchanged item to you free of charge.

We currently do not offer exchanges for international customers. If you wish to exchange an item, we recommend returning the unwanted item as soon as possible for store credit and using this to re-purchase the new item

Important Information

Discounted & Sale Products: 

• All sale items are final sale. 

Return Conditions:  

• Items must be in original condition, unworn, unaltered, unwashed and with their tags attached. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor. 
• Swimwear must have hygiene stickers in place.  
• Refunds may not be issued for items that are worn, altered, washed, damaged, or don’t meet our above return conditions. Any such items would be returned to the customers at their expense. 

Refunds and Shipping Costs:

• Initial shipping charges and return postage costs are non-refundable, except for faulty items.  
• Store credit will be processed within 5-7 business days after the returned item is inspected at our warehouse.

Faulty Items

• If you believe your item is faulty, please contact us at concierge@astaresort.com and we are happy to repair or replace the item for you if it is deemed a product fault. Refunds are only issued in the event that we are unable to repair or replace the item for you.

Need Help?

If you have difficulties with initiating your return, have eligibility questions, or need assistance with a specific return inquiry, contact us at concierge@astaresort.com