Due to the high volume of orders, changes or cancellations are unlikely once an order is placed. Please ensure all details are correct before submitting. In rare cases, cancellations may be possible with a small restocking fee.
Contact us at concierge@astaresort.com as soon as possible. We may be able to make changes, though we cannot guarantee this once dispatch has begun. For incorrect addresses, we recommend contacting the shipping provider directly.
Contact concierge@astaresort.com within 5 business days to investigate the situation with our dispatch team.
Returns and Store Credit
If your return is approved for store credit, you will receive a gift card code via email, which can be used at checkout without expiration.
Please review our returns policy page for detailed instructions on how to return your items.
Yes, customers are responsible for return shipping costs, duties, and taxes unless the item is faulty or damaged.
Items returned to us due to failed delivery will be refunded (minus shipping). You can reorder the items if still needed.
If rejected, we will return the item to you at your expense.
Shipping Issues
We are not responsible for courier delays. These delays do not qualify for refunds.
Contact us at concierge@astaresort.com within 14 days, and we will work to resolve the issue. Photos of the garment may be requested for verification.
Check with your household members, neighbors, or building management. If your parcel is still missing, email us, and we will investigate with the courier.
Payment and Customs
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Klarna, UnionPay, and Afterpay.
Customs charges are the responsibility of the buyer, as they vary by country. Asta Resort is not liable for these charges.
